// saas / customer success
Retain and grow accounts by driving adoption, resolving risks, and building champion relationships. Spend 30–60 minutes inside a realistic customer success manager simulation — Slack threads, tickets, code review, and a hidden challenge that mirrors what actually happens on the job.
New accounts get 14 days of Pro free · unlimited simulations · no card required.
9:00 AM
Pipeline review
Morning health check — review Red/Yellow accounts, flag renewal risks, update CRM notes
10:00 AM
Inbox triage
Process overnight customer emails — escalations, renewal questions, feature requests
11:00 AM
Account planning
Build the Lattice Dynamics save plan — root cause, stakeholder map, concrete next steps
2:00 PM
Outreach
Internal coordination — loop in VP CS, brief sales team, align on renewal strategy
4:00 PM
QBR prep
Pull usage data to understand which teams are active and which have gone dark
5:00 PM
Exec escalation
CEO escalation just landed — a $218K customer's CTO emailed the CEO directly. Own it now before it gets worse.
5:45 PM
Renewal negotiation
Marcus Webb replied — he's willing to talk but the math doesn't work for him. Negotiate the right deal before the window closes.
6:15 PM
End of day
Atlas Logistics ($400K expansion) renewal call wrapping — Marcus Quinn wants CSM to commit to "predictive route optimization" for Q2 delivery on the Monday QBR. The feature isn't on the roadmap until 2026.
Lattice Dynamics $95K ARR — Red health score, renewal 47 days, no champion
Northwind Co. $32K — onboarding stalled at step 3, 14-day login gap
Apex Ventures $125K ARR — schedule Q1 QBR before Jan 15 board cycle
Sam R.
CS Manager
Jamie P.
Customer Success Specialist
Lisa Ng
Account Executive (Sales)
Marcus Quinn
Senior Account Executive
Scorecard
Technical, communication, and collaboration scores plus a letter grade — instantly after the workday ends.
Hiring manager feedback
A written debrief explaining what you did well and what would have raised concerns in a real interview loop.
Verified certificate
Shareable LinkedIn certificate that links back to your scorecard — proof you can perform, not just answer questions.
Behavioral signals
Did you communicate proactively, escalate when needed, prioritize correctly under pressure? All measured.
New accounts get 14 days of unlimited Pro access — no credit card required.
Start Customer Success Manager simulation